Caller and callback information
Confirm who is calling and the best phone number for the shop to use when following up.
Answering coverage built around the repair-shop workflow
An auto repair answering service for the calls your team can't take.
WrenchRelay handles busy and unanswered calls for independent auto repair shops. Your staff keeps answering normally. When they cannot, WrenchRelay gathers the caller's vehicle, reason for calling, preferred service timing, and confirmed callback number—then sends the shop an organized intake record for follow-up.
- Keep your existing advertised number
- Your staff stays first in line to answer
- Busy or unanswered calls forward automatically
Why repair shops need a different kind of coverage
The phone keeps ringing while the work keeps happening.
An independent repair shop does not have a dedicated call center. The same people answering the phone may also be checking in customers, writing repair orders, speaking with technicians, reviewing estimates, or already handling another call.
A traditional voicemail can capture a message, but it leaves the caller to decide what information to provide. WrenchRelay instead conducts a focused automotive intake so the shop receives the details it normally needs to return the call.
The goal is not to replace the service advisor. It is to keep an unanswered ring from becoming an information gap.
What the answering service collects
Useful details before your staff calls back.
WrenchRelay is designed around the information an automotive repair shop needs to understand why the customer called and what should happen next.
Vehicle and concern details
Capture the vehicle, the reason for the call, and whether the customer reports the vehicle as drivable.
Preferred service timing
Record when the caller would prefer service without promising availability or booking an appointment the shop has not approved.
Support, not a front-desk takeover
Your shop still makes the decisions.
WrenchRelay deliberately stops at intake and handoff. Your people remain responsible for diagnosis, pricing, scheduling, and customer decisions.
WrenchRelay does
- Collect vehicle and concern details
- Confirm callback information
- Capture preferred service timing
- Relay status and estimate requests
WrenchRelay doesn't
- ×Diagnose the vehicle
- ×Quote repair prices
- ×Promise an appointment
- ×Claim access to shop records
Voicemail vs. focused call intake
Both can catch a call. They hand your staff different information.
When the shop can't answerVoicemailWrenchRelay
Caller is asked for specific automotive detailsDepends on the messageYes
Callback number is confirmed during intakeDepends on the messageYes
Vehicle and concern are organized for follow-upManual reviewYes
Shop receives dashboard record and transcriptNoYes
Shop keeps control of pricing and schedulingYesYes
Auto repair answering service FAQ
Questions shop owners usually ask first.
WrenchRelay is intentionally straightforward: your staff remains the front desk, and WrenchRelay covers the calls they cannot answer.
Does WrenchRelay replace my shop's phone system?
No. Your shop keeps its existing advertised phone number and normal answering workflow. Conditional forwarding sends busy or unanswered calls to WrenchRelay.
Does WrenchRelay replace my service advisor?
No. WrenchRelay is front-desk support. It gathers the caller, vehicle, concern, timing, and callback details, then gives that information back to your staff for follow-up.
Can WrenchRelay quote repairs or promise appointments?
No. WrenchRelay does not diagnose vehicles, quote repair prices, promise appointments, or claim access to shop records.
What information does WrenchRelay collect from callers?
It can collect the caller's vehicle information, reason for calling, whether the vehicle is drivable, preferred service timing, and confirmed callback information.
How does WrenchRelay notify the shop?
The shop receives an email notification and a dashboard record with the organized intake, summary, and transcript for follow-up.
Founding Shop Plan
Add answering coverage without changing how your staff works.
Keep your normal phone workflow and use WrenchRelay where the gaps happen.
- 200 WrenchRelay-handled calls included
- Immediate email notifications
- Complete dashboard intake record and transcript
- Month to month with no setup fee
What counts as a handled call? A forwarded call in which WrenchRelay connects with the caller and begins handling the conversation. It does not need to produce a booked appointment, qualified lead, sale, or fully completed intake to count.
$99/month
200 handled calls included
Additional handled calls: $0.50 each
Hear it before you decide
Run a realistic WrenchRelay intake.
The two-minute demonstration lets you hear the automated intake and see the resulting shop-style record without placing a phone call.
Run the two-minute demo
No phone call. No visitor information collected.